Customer Demand Executive

Supply Chain | Leeds | Full Time | Permanent

Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services – quality and an innovative spirit set us apart.

What awaits you? It's up to you! At. Dr. Oetker, you can actively shape the future – both yours and ours. We want to be part of something bigger. Don't you?

JOIN THE TASTE.

YOUR RESPONSIBILITIES

Great news! We have a fantastic opportunity for a Customer Demand Executive to join our Supply Chain Team, working in the Home Baking channel.

We’re looking for someone who can be the customer expert for the baking supply chain; developing collaborative relationships with customers to have a clear understanding of their KPI’s and requirements, working towards excellent service, volume management and forecast accuracy. The key responsibilities in this role include:

• Forecast & demand review process
• Forecast account reviews
• Customer order availability
• Customer engagement and analysis
• Cross functional relationships and engagement
• Customer KPI reporting and analysis
• Supporting the supply chain team and wider business across projects, operating documents and reference materials.

As a global, family run business our culture is really important to us. All of our employees are inspired and motivated to create a competitive advantage in the market place for our customers and consumers, whilst having fun at the same time!

A career at Dr Oetker will provide you with:   

• A positive work culture that encourages personal and team growth.
• A fantastic opportunity to learn and develop within a collaborative and supportive environment.
• A chance to make a real difference in a challenging yet motivating role.

WHAT YOU BRING

• Experience in analysing data.
• At least 1 year experience in an FMCG Supply Chain environment.
• Strong grasp of MS Office, specifically Excel (e.g. use of vlookups, pivot tables, data manipulation etc.)
• Customer focused approach & strong relationship building abilities.
• Strong analytical and numerical skills.
• Experience in a customer facing role is preferable.

The role will be based from our Leeds Head Office (Thorpe Park, Leeds) and we are currently working to a hybrid working model where 2/3 days per week are home working. You do need to be able to commute to our Leeds Head Office, Leyland Production site and other external locations for face to face collaboration and to meet business requirements.                     

WHAT WE OFFER

The Customer Demand Executive role offers a competitive salary alongside many other benefits including;

• Hybrid working pattern (minimum of 2 days a week office based)
• 27 days annual leave plus bank holidays
• Flexi-time scheme with flexible start/finish times
• Free life assurance 4x annual salary
• Enhanced Company Sick Pay
• Salary sacrifice pension scheme (3% employee contributions, 6% employer contributions)
• Private health care provided by Bupa (single cover)
• Health Care Cash Plan Scheme (provided by Bupa)
• Annual healthy heart MOT’s
• Enhanced family friendly leave
• State of the art office environment with free wifi, tea, coffee, fruit and snacks
• Onsite free car park
• Employee referral scheme (£350 per referral, you’ll want to tell your friends and family all about us!)
• Incentivised employee suggestion schemes
• Employee loyalty scheme, recognising length of service milestones at 1, 3, 5, 10, 15, 20 years and beyond
• Cycle to work scheme
• Free eye test vouchers
• A great place to work and access to our cake & pizza products!