Customer Demand Manager

Supply Chain | Leeds| Full Time | Permanent

We are Dr. Oetker. Since our beginnings, we have been breaking new ground. With pizza, cake, and desserts at the core of our business, as well as digital platforms and services – we create the "Taste of Home" for millions around the world with you.

Are you ready for a new challenge? Then take your next step.

Great news! We're looking for a Customer Demand  Manager to lead our frozen pizza Customer Demand Team and drive world-class forecasting across the UK business.

If you love data, thrive in a Fast-Moving Consumer Goods (FMCG) environment and enjoy working cross-functionally with other departments such as Sales, Marketing, Production and major retailers—this is your next big move.

YOUR RESPONSIBILITIES

• Lead and develop the Customer Demand Team – Provide leadership, coaching and support to two Customer Demand Executives.  
• Own the demand forecast and drive accuracy improvements – Take full accountability for building, maintaining and enhancing accuracy to support business planning.
• Collaborate with Production Planning to optimise stock & minimise out-of-stocks – Collaborate closely to ensure availability, minimise out-of-stocks and reduce waste.
• Partner closely with Sales to align forecasts with commercial strategies – Adjust demand plans based on customer insights, promotions and commercial activity.
• Build and maintain strong relationships with customer supply chain teams – Act as the main supply chain contact for key customers, improving joint forecasting and service performance.
• Analyse forecast performance – Review weekly & monthly accuracy and bias, identify trends and drive continuous process improvements.
• Support New Product Development (NPD), delists, and stock lifecycle management – Integrate new products into forecasts, manage delists and oversee full product lifecycle planning.

As a global, family run business our culture is really important to us. All of our employees are inspired and motivated to create a competitive advantage in the market place for our customers and consumers, whilst having fun at the same time!

 WHAT YOU BRING

We’re looking for someone who has:

• Experience in demand planning, forecasting, or supply chain management.
• Strong analytical skills with the ability to interpret data and drive action.
• Excellent communication and stakeholder-management abilities.
• A collaborative mindset with experience working cross-functionally.
• Leadership experience and a passion for developing people.
• Knowledge of forecasting systems & planning tools is a plus (we use SAP at Dr. Oetker).

The role will be based from our Leeds Head Office (Thorpe Park, Leeds) and we are currently working to a hybrid working model where 2/3 days per week are home working. You do need to be able to commute to our Leeds Head Office, Leyland Production site and customer head office locations for face to face collaboration and to meet business requirements.

WHAT WE OFFER

The Customer Demand Manager role offers a competitive salary alongside many other benefits including:

• Hybrid working pattern (minimum of 2 days a week office based)
• 27 days annual leave plus bank holidays
• Flexible working hours
• Free life assurance 4x annual salary
• Salary sacrifice pension scheme (3% employee contributions, 6% employer contributions)
• Private health care provided by Bupa (single cover)
• Health Care Cash Plan Scheme (provided by Bupa)
• Annual healthy heart MOT’s
• Enhanced family friendly leave
• Enhanced Company Sick Pay
• State of the art office environment with free Wi-Fi, tea, coffee, fruit and snacks
• Onsite free car park
• Employee referral scheme (£350 per referral, you’ll want to tell your friends and family all about us!)
• Incentivised employee suggestion schemes
• Employee loyalty scheme, recognising length of service milestones at 1, 3, 5, 10, 15, 20 years and beyond
• Cycle to work scheme
• Free eye test & glasses vouchers
• A great place to work and access to our cake & pizza products!