Consumer Services Specialist

Mississauga |  Full Time | Temporary

We are Dr. Oetker. Since our beginnings, we have been breaking new ground. With pizza, cake, and desserts at the core of our business, as well as digital platforms and services – we create the "Taste of Home" for millions around the world with you.

Are you ready for a new challenge? Then take your next step.

We are looking for a Consumer Service Specialist to join our team on a 3-month assignment. This role will play a key part in managing consumer complaints and inquiries. The focus will be on delivering timely, empathetic, and brand-consistent responses while ensuring issues are prioritized and resolved effectively. The Consumer Services Specialist will collaborate closely with cross functional teams to address concerns and maintain consumer trust.

Your Future:

• Handle consumer complaints and inquiries received via phone, email, social media, and web forms.
• Prioritize complaints based on urgency and impact, ensuring timely resolution.
• Partner with QA, R&D, and Marketing to investigate issues and implement corrective actions.
• Document and track all cases accurately, maintaining compliance with internal standards.
• Identify trends and provide feedback to support product improvements and enhance consumer satisfaction.

Your Strengths:

• Minimum of High School diploma; post-secondary education preferred.
• Experience in consumer services or customer care, ideally in a CPG environment.
• Strong communication skills in English (French bilingualism is an asset).
• Ability to manage multiple priorities and work collaboratively across departments.

• Proficiency in MS Office and experience with enterprise systems such as SAP and Salesforce is an asset.