Customer Development Manager

 Full Time | Temporary

Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services – quality and an innovative spirit set us apart.

What awaits you? It's up to you! At Dr. Oetker, you can actively shape the future – both yours and ours. We want to be part of something bigger. Don't you?

JOIN THE TASTE.

The Customer Development Manager (CDM) is responsible to deliver customer portfolio net sales, profit and share objectives through the best-in class execution of joint-business planning principles, advanced forecasting, revenue management, and category thought leadership. CDMs build expertise with external account teams (senior management, merchandising, marketing, supply chain) as well as synchronize internal cross-functional teams to deliver company objectives.  A strong work ethic and entrepreneurial common sense approach to problem solving are essential to success. The candidate should be familiar with working in a lean, fast paced, results oriented environment where mutual respect and support are critical to professional growth.

Your Future:

• Effectively build rapport at all levels of the customer to fully understand their business, strategies and the overall marketplace
• Leading their assigned customer(s) in achievement of annual operating plan / budget (revenue and share growth) through best in class management of Merchandising, Assortment, Promotion, Pricing, and Shelving:
  • Developing and implementing a Joint Business Plan (JBP) type approach with assigned customer(s) and build / maintain 52 week annual plan for Dr. Oetker categories
  • Securing promotional support including bookings, displays, loyalty programs and customer marketing events
  • Partnering and leveraging assigned customer(s) eCommerce route to market ensuring Dr. Oetker availability and presence in this emerging channel
  • Implementing Dr. Oetker Canada eCommerce best practices and finding incremental opportunities to grow and limit cannibalization
  • Analyzing and recommending strategic activities (e.g. high/low vs. EDLC)
  • Listing of new innovation, closing of current listing and distribution gaps
  • Securing promotional and consumer programs initiated by brand group / trade marketing initiatives 
  • Responsible for leading the implementation of the Customer Playbook (pricing and promotion strategies) in line with Dr. Oetker Customer Management Principle
• Understands and leverages data & insights (Nielsen, Customer POS) to positively impact business results and to identify emerging trends / address areas of opportunity and risk
• Track, analyze and evaluate business performance and provide recommendations to achieve customer and internal targets
• Ownership of forecasts (revenue & trade), risks and opportunities in accordance with Dr. Oetker standard operating procedures for assigned customer(s)
• Work with Field Sales to effectively manage retail execution of all category objectives for the customer

Your Strengths:

• University Degree – Business education preferred
• 5 years of CPG sales experience
• Exceptional interpersonal, communication and presentation skills
• Self-management and organizational skills
• Creative thinking, analytical and problem solving skills
• Ability to work independently as well as part of a team
• Ability to “think on one’s feet” and make decisions independently in a fast paced environment
• Focused on value-added selling
• Leadership and professional maturity
• Category Management Expertise
• Valid driver’s license
• Proficiency in Excel & Computer Skills