Customer Service Specialist

Mississauga | Full Time | Permanent

Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services – quality and an innovative spirit set us apart.

What awaits you? It's up to you! At. Dr. Oetker, you can actively shape the future – both yours and ours. We want to be part of something bigger. Don't you?

JOIN THE TASTE.

Your Future:

• You will process and verify all customer orders - Work closely with customers; internal and 3rd party Logistics to ensure orders are serviced On-time and in full. Monitor and check orders to ensure compliance with Dr. Oetker and Customer agreed requirements (MOQ, Sailing Schedule and Lead-Times; Product availability; delivery times and dates).
• You will communicate and discuss order availability issues with the Customer and Sales team, and manage the allocation of orders during periods of shortages.
• You will deal with any order-related customer queries or Non-Conformances, including post-shipping issues (OS&D's) to ensure quality customer service and accurate credit & return processing.
• You will investigate and analyse Customer fines/fill rates.
• You will manage and resolve SAP IDOC Errors related to customer orders.
• You will provide relief for Ambient Customer Service Specialist.
• You will establish, maintain and develop EDI Trading Partner relationships with Customers (Ordering and Invoice).
• You will provide general administration of all Customer Order related paperwork.

Your Strengths:

• You possess post-secondary education credentials.
• You have a minimum of 5 years' experience of Customer Service/Order Desk, preferably in a CPG environment.
• You have working knowledge of SAP (ERP - WEP), along with Microsoft Office, including advanced knowledge of Excel. Must be proficient in the use of internet applications.
• You have knowledge of EDI ordering and ability to diagnose and resolve EDI errors.
• You are experienced in dealing with major Canadian and US Retailers.
• You possess strong internal / external stakeholder customer service orientation.
• Must be organized and detail oriented, and possess strong problem solving skills, conflict resolution and time management proficiency.
• Must be a confident self-starter, able to prioritize and work within varying deadlines.
• Must be collaborative in nature and supportive of a team environment.