Supply Chain Program Manager

Order Management | Naperville | Full Time | Permanent

Wilton is a US heritage brand with a 95-year history in baking and decorating. Now fully integrated into the Dr. Oetker family, Wilton aspires to be the most influential and successful cake decorating brand. Learn more about Wilton at www.wilton.com.

  

Job Summary

The Supply Chain Program Manager facilitates and oversees seasonal programs and critical department initiatives. You will spend around 70% of your time focused on seasonal holiday program execution and 30% on various projects supporting supply chain operations. This role is crucial to ensuring the successful execution of supply chain programs and initiatives within the organization by effectively managing timelines, facilitating decision-making, and escalation to leadership as needed.

This role will report to the Sr. Manager of Service Operations. You will work closely with cross-functional teams, including Sales, Operations, Finance, Procurement, and Marketing to respond to continuous change and challenges within a fast-paced environment. This person has a passion for organization, process improvement & connecting teams.
 

Essential Responsibilities

• Create and manage timelines for seasonal programs, department initiatives, and other supply chain projects. 
• Manages relationships with internal and external stakeholders to ensure that resources are allocated in a way that optimizes project delivery.  
• Ensure that programs are delivered on-time, within scope and within budget. 
• Address stakeholder concerns and expectations through proactive communication and collaboration. 
• Seasonal Program Management:
  • Validate attainability of timelines.
  • Manage resource availability & allocation
  • Develop a plans to monitor & track progress across Supply Chain Teams
  • Measure performance & budget associated with programs using appropriate tools & techniques 
  • Provide status updates on a consistent basis to stakeholders & leaders
  • Perform risk management to minimize exposure
• Use data and insights to drive continuous improvement and optimize project outcomes. 
• Escalate critical risks or issues to senior leadership with proposed solutions for resolution. Ensuring project requests and priorities remain consistent with the organizational strategy. 
• Conduct program and & project postmortems & create recommendations to identify successful & unsuccessful elements.
• Evaluate project performance against key metrics and KPIs to access progress and identify areas for improvement. 
• Generate reports and analysis to support decision-making and provide visibility into project performance. 
• Use & continually develop leadership skills. 

Education and Experience

• Bachelor’s degree 
• 3+ years’ experience working within supply chain 
• Experience with project management systems, software, & methodology. 
• Experience with SAP or other ERP systems 
• Experience independently managing programs.
• Experience working with senior business leaders.

Knowledge, Skills, and Abilities

• Deep quantitative analysis & critical thinking skills.
• Strong verbal & written communication skills.
• Advanced PowerPoint & Excel skills. 
• Project management skills.
• Effective teamwork & collaboration skills.
• Ability to prioritize responsibilities & deliver a full range of results under tight time constraints.
• Understanding of budgeting & cost controls
• Ability to work in a matrixed environment and build relationships across functions to achieve business results.

Physical Demands

• Professional office environment, sedentary in nature. 

• Routinely use standard office equipment such as (laptop computers, monitors/keyboards, printers, and telephones). 

• Processes information and communicate effectively with others.